Order-related FAQ
Please tell us the product you need, its size, quantity and any special needs, such as the thickness of the paper, printing process selection, etc. If you also do not know how to choose, we also have professional sales staff to recommend for you
2.What should I provide while making an order?
Please provide the original design, it may be in AI, EPS, PSD or CDR format, if not please provide the clearest possible logo file and all the elements that are printed in the product.
3.Can I change or cancel my order?
Yes, you can change or cancel your order. Please contact our team as soon as possible to assist you with the necessary changes.
4.Can I get samples before place an order ?
Yes. We offer free stock samples, you can also make custom samples, in mass production, the custom cost will be refunded.
5.What about your product’s quality ?
We have a strict quality control department, multiple tests, to ensure that the products you receive are perfect, if there are errors, we will be extremely responsible, so that all our customers enjoy 100% worry-free cooperation is our goal!
6.Can I get any discount when making a second order?
Yes. We will save your print version and it can be reused so you will not need to pay for the edition again
7.What if the my packaging is damaged during the transportation?
First of all, we have professional transportation packaging requirements to avoid damage caused by long time transportation, once this problem occurs, we will also actively propose compensation terms
Design-related FAQ
9.Do you offer free design if I don’t have any idea about what my packaging should be like?
Yes. We offer free packaging design services to help our clients create packaging solutions that align with their brand image and market needs. From the creative concept and design details to the final presentation, our design team provides professional guidance and tailored services to ensure that each packaging is not only visually appealing but also effectively communicates the product’s value. We are committed to growing alongside our clients, providing added value, and helping them stand out in the market.
10.Do you provide any added value service?
Yes. For clients with large order volumes, we offer an added value service – a free 30-second commercial product animation. Clients can use this animation to showcase our packaging designs and product features in a more vivid and engaging way. This service not only enhances their brand image but also provides attractive visual content for their marketing efforts. We are committed to building long-term partnerships with our clients, offering comprehensive support and services.
Shipping-related FAQ
For the delivery service provided by DHL, FedEx, UPS, etc., you can track your order on our website by using the tracking number provided by us. As for sea shipping, we will feedback to you regularly on the sea shipping progress.
12.Is your shipping service door-to-door?
Yes, we provide door-to-door delivery service.